Hypertec Cloud team now considers this incident resolved.
Please open a support ticket at https://support.hypertec.cloud or by writting to support@hypertec.cloud if you have lingering impact, questions or would like to receive the incident report when it is available.
Posted Oct 06, 2022 - 13:40 EDT
Update
The Hypertec support team validated that all infrastructure component is back in a healthy state.
We are still validating some customer specific components and will continue to monitor the overall situation for the next hour before claiming complete resolution of the incident.
Posted Oct 06, 2022 - 12:48 EDT
Monitoring
The change has been implemented.
Network is reachable. Hypertec Cloud's support team is reviewing the infra for possible impact on compute workload.
An update will be provided once this impact has been assessed.
Posted Oct 06, 2022 - 11:45 EDT
Identified
Our Network team has identified a probable fix to this issue. We are currently staging the change.
We are expecting to be able to deploy the fix at 11:30 EDT.
We will provide an update at that time.
Posted Oct 06, 2022 - 11:05 EDT
Update
We are continuing to investigate this issue.
Posted Oct 06, 2022 - 10:56 EDT
Investigating
We are currently investigating a network outage at MTL2.
This appears to be impacting both customer and internal workload.
We will provide extra update as more information is available.
Posted Oct 06, 2022 - 10:41 EDT
This incident affected: Customer resources - Quebec Region (Network, Virtual Instances, Storage, API, Baremetal) and Customer resources - Object Storage (Quebec Region, Interregion duplication).